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I've had a similar poor customer support.

They constantly kept redirecting me to their forums or to their FAQ's when my payment wasn't going through.

Finally I raised a support request and awaited their reply. That was a few months ago. Since I didn't hear back from them I gave my money to Google play music (even though I'm not a fan of the google play UI or the app).

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How did you transfer all you saved songs, and playlists?

Also, how is music discovery there? Spotify is crazy good with their discover weekly feature.

The discover weekly is sponsored content.

EDIT I am interested are you downvoting because you (1) think I am wrong, or (2) don't like that it contains adverts, or (3) don't mind it containing adverts and think that this is irrelevant?

I found some content[1] on that, but I don't think it affects paying subscribers.

[1] http://www.adweek.com/news/technology/spotify-will-now-let-b...

Some of the playlist may be, but I'm pretty sure Elvis Costello, Paul Mccartney's Wings and Dâm-Funk don't need Spotify marketing.

I've used an iOS app called Stamp (paid for) to transfer my stuff to Apple Music. There is a desktop version as well.

Apple Music's discovery is awful (although I guess it doesn't know me as well as Spotify does)

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