Right, but until that insurance pays out you're maybe faced with a bill you cannot pay in the meantime.
I am astonished how many people in this discussion are completely unaware of the idea that some people aren't as lucky as us and work paycheque-to-paycheque. I know HN/SV is a bubble, but surely we're not so out of touch with reality...
And you're spot on - there are so many people juggling these financial balls that one slip up can cause issues for years.
Then again, maybe I am overly cynical. UK utilities at least do seem to have a more positive approach towards people struggling to pay than other countries.