This is pretty standard for UK banks.
They'd do a hash of each character of the password (in Lloyds' case, your "memorable word" combo), to compare your entries to.
They'd do a hash of each character of the password (in Lloyds' case, your "memorable word" combo), to compare your entries to.
Password: money
Secret word: ABCD
If they're going to ask for two characters from the secret word, they could then hash
saltmoneyAB
saltmoneyAC
saltmoneyAD
saltmoneyBC
saltmoneyBD
saltmoneyCD
and check against the relevant one.