>It's a problem. But Airbnb is not the right company to use to talk about it.
Why?
Why?
(For example look at some of the comments in this thread that are talking about discrimination, when the topic is ostensibly arbitration. It should be two separate discussions.)
Either talk about it in a Vacuum (without any particular company), or at least pick a case that is more "pure", i.e. unequivocally the company's responsibility.
Mixing two topics, and then solving the wrong one is a very common and effective debate and political tactic.
It's a strange world where Air B&B can use arbitration to shield themselves and then when this tactic is pointed out people say "no you can't talk about that, it muddies the waters". The arbitration is absolutely relevant.