I must agree with you. I bought from this company a while back and during this time their site said free shipping but deep within FAQ it said they don't include duty taxes.

So, when it crossed the border into Canada the laptop went up another $150. They weren't helpful at all and eventually I told them I was going to refuse the shipment.

They told me I was going to incur a 20% restocking fee, even if it was never received.

Looking back I shouldn't have said anything to them, allowed the shipment to go back and simply did a chargeback on failure of receiving the good.