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fapi1974

Yes!!! On the other hand, many of our agents are completely stoked to work for a cool company (e.g. a Bay Area startup), from home, without the commute. They are happier, stay longer, and have way fewer sick days etc. Great article on that here: https://fyiliving.com/uncategorized/telecommuting-linked-to-...

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Edit - it might not be clear, but I'm the CEO of PeopleDelight. Happy to answer any questions about support.

What sort of stock options do your employees get? Yes, they get a "cool" tech job, but they don't get an ability to advance either.

That is correct, no two ways about it. That said, we do profit sharing, which few others do, albeit for the agents who do well.

Every company I've been in has had people advance from support to things like sales/marketing/sys admin - being in the company or at least in the industry has helped a lot!

If you're in the same building as everyone else, sure. However, the company in question outsources, even as far as having everyone work from home. So there's a much smaller chance of building the camaraderie needed to build such advancement options.

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