Vauxhall manufactured a “Stolen” car. Thoughts?
The garage are confident it has not been tampered with or been in an accident. The garage believe that while they've never seen this before, the incorrect VIN number was installed at the Factory.
Because of this, the garage say the vehicle's tax and insurance are also likely to be invalid and the car should not be driven. She was also told to inform the police. The police say if she drives the car and gets pulled over there will be questions as to why the cars VIN numbers don't match as that is illegal.
After numerous phone calls where Vaxhaull wouldn't even entertain that this could happen, they eventually agreed to acknowledge the problem and say it will take 6 weeks to correct.
My friend is a community nurse and uses the car every day to visit sick people. She now can't use the car for six weeks until it is fixed.
On asking Vauxhall to arrange a courtesy car, as her livelihood is being affected by their mistake, they were very dismissive saying that the car is out of warranty (it is). My argument is that it's not a warranty problem. It's not like a part has failed and she doesn't want to pay for it. She can't pay to have anyone fix this problem any faster.
I have a friend at BMW who said if this happened with one of their customers, they wouldn't be able to do enough to help them, it's embarrassing and completely their mess.
Vauxhall don't seem to care that this has happened, and my friend is left with the only option of hiring a car for six weeks at her expense.
What does anyone think about the situation?
TL;DR Vauxhall made a car with 2 VIN numbers and refuse to sort out a courtesy car while they sort out the illegal, undrivable car. Am I wrong to think they should be more bothered about this?