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>Eventually, with the help of Google’s customer support and some ex-colleagues who still work at Google, Bob was able to get his account back.

I bet I know which one of these resources was more important.

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I bet I know which one of those resources actually exists.

Google's Project Fi has great customer support. You can get someone via IM almost instantly and they also offer phone/email support. As a Fi customer, that would be my first stop if I was locked out.

Good luck if you aren't a paying customer though...

I pay for Google Drive, in part because it seemed like the closest I could get to paying for GMail, I don't suppose that counts...

>You can get someone via IM almost instantly and they also offer phone/email support. As a Fi customer, that would be my first stop if I was locked out.

if you were locked out of your phone (plan) & email, would you be able to contact them?

My wife is also a subscriber so I would still have access to support behind a login. Support staff are also quite active on the reddit site for Fi.

People give Google a lot of shit, but how about paying for service you want? If you do, you get http://imgur.com/a/Udvn6.

Okay, how do I pay for Google's search? 'cause Google keeps locking entire offices out of it because of "bot-like too high search volume". We're switching to Bing for months at a time.

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