And yet, people love Disneyland. I'm not trying to defend Apple here, but the majority of the public just doesn't care about "freedom" (in terms of things you can do with the device) if you give them a good experience.
But no one wants to live in Disneyland. A manufactured experience can be nice for a while - it certainly achieves a level of perfection that other experiences cannot. But in the end, a walled garden only extends as far as the walls. And there's a whole world out there that's messy and dangerous and not as polished, but also more exciting, more fulfilling, more real.