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Isn't the problem here that they don't know what the issue is? Or that there are a multitude of issues? I've yet to see a statement from Samsung that wasn't vague or unconvincing.

(And in at least one case, it seems they're more concerned about covering up their incompetence than explaining their incompetence: http://www.theverge.com/2016/10/9/13215728/samsung-galaxy-no...)

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If they do actually know what the issue is, they certainly haven't actually told anyone. They've only given generic and sort of hand-wavy "we fixed it don't worry" kind of explanations.

Well today's statements seem fairly straightforward - don't use it, don't try and exchange it, and to retailers - stop selling it.

If I had to bet it'd be that they don't know what the issue is, given the PR damage of combusting replacements.

You're right, their statement now it's pretty clear. Initially, things were worse. They give out conflicting information to different people, no one was really sure if it was a recall or how to handle it. That was weeks ago.

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