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You’re right. We deserve to be lambasted. If you were actually in my shoes, you would have already apologized, in person, many times, and done everything possible to make it right. Which is exactly what we did, and explains why we have not done so in public prior to now. We feel terrible about what happened are are truly sorry. We’re still working to make it right and will always be there for these companies.
///// (http://techcrunch.com/2010/04/15/the-curious-case-of-vancouv...)
I'm not sure he gets it. There is nothing he can say, no matter how much apologizing he's done, that will make this seem better. The only thing he can do is to be humble about this, and to say that he'll work to make sure this never happens again.
Danny Robinson might be a good man for all I know. But he's really dropped the ball on this one. And I'm starting to feel sorry for him.