The courts, justice system, and police are
horrible by the standards of information access in the 21st century. If you are a victim in an incident, do you know how long it takes to get a copy of the police report? 10 business days. So it's entirely possible that someone who has a hearing for a restraining order, who may not realize that it may be in their interest to have a copy, to be caught flat-footed. And the personal experience of getting it may well be pretty bad as well. The clerk seems to talk to you like you're some scum -- as if you were the perpetrator. (And yes, I was polite, and yes, she knew I was the victim.) The reason for the delay -- they have to redact the private information of the assailant. How in the world does that take them 10 days? On top of all that, they insist that you bring correct change. Also, you will note that there is the typical bureaucratic nonchalance bordering on hostility in the lack of customer service. No attempt at greeting or showing you are noticed or matter in any way. No air of politeness, but even an undertone of contempt -- and that's being perhaps way too charitable. My overwhelming suspicion -- as someone who went to an Ivy League school -- is that I was being treated as "yet another brown person," and that if one of my classmates with a different appearance was present, they would have been treated differently. (Though they still would have had to wait 10 days to get a redacted copy of a sheaf of papers.)
And that's just one example. Such horribleness is all over those systems. I had a hearing get moved 40 miles away -- apparently en-masse because of a computer system change -- with no notification to myself or my lawyer. I didn't even find out about that until we showed up. Sure, the US system is fantastic compared to other places in the world and justice during the middle ages. However, there's still a lot to it that's horrible.
EDIT: The takeaway from this article, my experience, and from many accounts of the justice system in the US, is that it is good on the large contexts of the world and history. However, it's still capable of cruel and arbitrary effects that run drastically counter to reality. Many of these effects come as myriad little "bites" or as if one is fighting a current. And the direction of these effects is strongly influenced by perceived socioeconomic status and race. This is still not up to the point of "good governance."