Replacement Galaxy Note 7s keep exploding–we're now up to five cases
arstechnica.com
arstechnica.com
The textbook example (literally, books have been written about it) on how to handle a case like this is The Tylenol Crisis[1] -- when Tylenol bottles on the shelves were removed, laced with cyanide, then put back on the shelves (killing seven). The perpetrator(s) has never been caught.
For those that don't remember...
* Johnson & Johnson recalled 100% of US inventory and had it destroyed. 31 million bottles, $100M (in 1982 dollars) loss.
* Tylenol was put back on the shelves with newly developed triple-seal tamper resistant packaging.
* Johnson & Johnsonl also issued coupons for a $2.50 discount, available in newspapers and by calling a toll-free telephone number.
* Johnson & Johnson also unleashed a massive marketing campaign aimed directly at the medical community, and had over 2000 sales people going out and making presentations on how they've tried to make this kind of tampering near impossible to go undetected again.
[1]http://www.aerobiologicalengineering.com/wxk116/TylenolMurde...
What if this is a bigger more widespread problem that hasn't shown up yet because it is affecting other new Samsung products and newer products from other manufacturers?
What on earth is going on here?
Could the airlines be at fault somehow? Did they install faulty microwave ovens that are causing the batteries to explode.
What on earth is really going on here?
This is not a Samsung issue any more. It is a global air transport safety issue as well as a global product safety issue. Samsung has no right to resolve this problem in private. The people must be informed about all the facts.
Would you fly anywhere on any airline before this problem is completely resolved?
Is it just plain old greed cutting a particular corner or is this a more complex science that I'm taking for granted?
after decades in the consumer electronics business and years as the market leader for smartphones?
If it turns out to be simple physics, Samsung having pushed the battery-capacity-to-phone-size ratio a bit too far, this would be your classic case of a giant company putting so much pressure on its suppliers that they end up committing to the impossible. Apple ran GTAT into bankruptcy the same way.