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Comment by piron_t | Hacker News Reader

I sent 3 boxes (same size) to a friend, the estimate price was $95 + 25 of shipping, the total price I paid was $248.36, even if they had all the measurements/weight within the app. They split my package in 3 and made me pay full price. (When you enter the weight, they don't say it's 50lb max) so they send 3 shipments (they could have done 2 instead of 3, but I guess the guy who packages my stuff was lazy and also entered different LxWxH for the exact same boxes). I contacted the support and got a refund of $60ish. The price you see in the app should be the price you'll pay, not +200ish % ... (Again, they have a picture + all the measurements/weight ...)

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thanks for the feedback. With this new label product you can package your items yourself and print the labels. You get a final price in app/web before purchase.

With our pickup/packaging business there is no way to give a price up front. Only to give an estimate based on the information we receive. There are too many variables that go into the packaging process (padding, re-arranging items, multiple boxes etc). Something that I would love to be perfect on but its a very hard problem.

We typically split items into multiple boxes for safety or to reduce the cost of the overall shipments. There are some very high oversize fees from the carriers that we try to avoid as much as possible.

I hope you will give this new product a try :)

If you add a low/high price estimate, I'll probably give it a new try.

You can also probably add a "Is this item fragile" as an option to add less or more padding.

Also I send 3 boxes of the exact same size, it would be great in your app to be able to duplicate items (I had to create one big package by adding the height and weight all together, was too lazy to create 3 different ones, or 2 in a extra large and 1 in a large)

I sent an email to the support and got refund a bit. (all the boxes I shipped were the same size, but I don't know why they were slightly different for all of them in the confirmation email I received ..)

I really wish it was that easy. We have tested a bunch of different things and there is no solution that works 100% of the time. For example.. there is no standard fragile item. A fragile item could be 2" of padding or could be 10" of padding.

The #1 most important thing is that the item arrives safely. #2 is reducing the price our customer pay. We even have machinery to create custom on-demand boxes to .1 of an inch so we don't ship air.

Starting today..For customers that are very price sensitive they can package their items, not pay the $5 pickup and still be able to use our great UX/price comparison technology.

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