My first inclination was towards disliking the writer - he comes across as arrogant and dismissive of massive criticism, which seems foolish given his position. If he said something a little more humble, he'd be infinitely more sympathetic. Perhaps something like, "We're trying to do something meaningful, and still working to get it right" would go over well.

So my first inclination was dislike. But my second was more sympathy - this isn't a guy who is being an arrogant jerk, this is someone who is convinced that the hallmark work of his life thus far is quite good, criticisms be damned. I'm that stubborn sometimes. This is his biggest, and realistically, perhaps only shot at lasting greatness. He thought he was building the next great American technology company, and reality didn't measure up and he hasn't realized it.

So he points outwards - "they don't understand!" - but I don't dislike the guy. Who knows how long until he realizes what he's really got on his hands, and how he takes it. It'll surely be an unpleasant moment, punctuating a couple years of excitement followed by massive disappointment. I feel bad for him. I hope I never wind up there.