Either (a) you most likely agreed to an arbitration clause when purchasing the printer or (b) customers don't care enough. Or both. My money is on the second one.
Customers are cheap and lazy. If their printer breaks, they go buy a new $40 one instead of doing research and finding a quality one for a few hundred. "What does this $300 laser do that this $40 inkjet doesn't!?" You mean besides last longer, actually work when you need it to, and not have nozzles that clog up?
People continuing to purchase cheap PoS printers and just accept that "printers break after a year; get a new one" is what allows this nonsense to keep happening.