I'm not sure. Maybe I would try to integrate the product suggestions into the product more, along with just reaching out to users directly and generally conducting the product in a typical open source fashion.

What bugs me a bit is mostly the constant presence on the Hacker News forum, with this somewhat aimlessly customer-pleasing tone: "What can we do better? How can we improve your experience?" etc.

It seems like a premeditated PR/marketing strategy, which might be working well, but it's still off-putting to me.