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Comment by stonogo | Hacker News Reader

Yes, evil. It also keeps some folks' stomachs churning.

There is a certain segment of society who knows exactly what's being done with this massive surveillance network. That segment generally does not contain the people who are under surveillance. The fact that Google knows it has to be coy about it knows that it's unsavory. And exactly what assurances do we have that Google is properly vetting access to this information, given their complete lack of customer service and their historical inability to properly run adsense, their core business?

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> And exactly what assurances do we have that Google is properly vetting access to this information, given their complete lack of customer service and their historical inability to properly run adsense, their core business? reply

You could probably ask the thousands of ex-employees who'd love to make $$ by breaking the story to the media. Don't you think it would sell?

Also, often when I hear stories about that company not providing support, it's for a service that has at the very least hundreds of thousands of clients/users, a lot of whom pay very little or nothing. How would you provide support to all of them? Would someone who spends $1Mil / yr on Ads have trouble reaching someone quickly?

> There is a certain segment of society who knows exactly what's being done with this massive surveillance network. That segment generally does not contain the people who are under surveillance.

Can you elaborate? Not criticising, genuinely interested. Given that "people who are under surveillance" are generally aware of the revelations made to the press by Snowden and others, I suppose you mean something else, hence my curiosity.

> and their historical inability to properly run adsense, their core business

From a business perspective their ad network is hugely successful, what do you mean by saying "inability to properly run"? Or perhaps you refer to the lack of privacy options offered to the public?

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