Using Big Data to Estimate Consumer Surplus: The Case of Uber
drive.google.com
drive.google.com
Inelastic demand translates into large consumer surplus estimates: roughly $2.88 billion dollars in 2015 for the four cities in our sample, or $6.76 billion if extrapolated to all UberX trips in the U.S. for that year. This estimate of consumer surplus is two times larger than the revenues received by driver-partners and six times greater than the revenue captured by Uber after the driver-partner’s share is removed.
This certainly puts a different spin on accusations of price gouging with surge fees.
(Note: I have no affiliation to Uber, though I am a big fan of the service)
That's particularly the case when you consider that consumer surplus is also Uber's competitive moat against potential new entrants to the market that couldn't compete with Uber on price; as the paper's author's point out it's a short run consumer surplus and the long run demand elasticity is likely to be much lower.
YouTube is a great example. YouTube hosts copyrighted videos and music. For most of its history, producers weren't remunerated. Even today, a great deal of user-generated content is reenacting or remixing conventional Hollywood IP.
Apple built a lot of iPhones with inexpensive overseas labor—HTC, Nokia and Motorola earlier on for that matter.
Facebook gets the vast majority of the content it shows people for free, from its own users. Crazy!
Google puts ads in front of other people's stuff. Regular search and direct navigation ads certainly don't pay producers. I assume most content on the internet took time, and therefore money, to make.
The producer-to-consumer value transfer doesn't always favor the mediator. Comcast's broadband internet was a great deal at $60/mo, considering piracy. Though in the late 90s/early 2000s people were paying for both broadband and TV—not so much the case today.
You might say, but that's all legal! Remixing copyrighted content! My tone might suggest that these business models depend on violating the law somehow. I'm just describing the facts. Facts have a well-known... bias.
Factually, a lot of popular services transfer as much as 100% of the value from producers to consumers.
Whether or not something should be illegal in there is a different question.