So at no point am I implying that you should release it for free. But I do believe there are some features that should ideally be in the 20$ tier rather than the "call-us" tier.
Now this may completely be how your demographic falls, but generally speaking a small company buying 2-10 licenses would usually not have LDAP... but most likely will have Google Apps. And that's pretty much the gist of my comment.
I'm not very sure why people have caught on to the word "fix" - but IMHO i used it in the way that most people talk on these forums ("your website font needs to be fixed", "the copy needs to be fixed"). So I'm not sure if the word was offensive, but it was not intended to be.
Also wanted to mention that I was looking at your offering as a customer with a genuine interest to buy. We use Hipchat and their mobile app needs to be "fixed".. so I was in the market for alternatives.
P.S. also didnt realize you were YC. That usually doesnt happen.