Statements like these, though:
"It happens every now and then in a big company, like Nokia, even if you have the most stringent quality control mechanisms."
and
"We have taken the learnings and when Symbian^3 comes out you can rest assured it will be perfect."
and
re:early adopters not getting answers from Nokia about the issues they have encountered - "Like I said, that was a surprise to us. It was not expected."
make me suspicious that they have learned anything.
First these are not QA issues. The problems with N97 are not a result of obscure bugs that could have slipped through. The problems are result of bad design and development decisions. Unless Nokia is staffed entirely by blind and mentally retarded people, they cannot play the surprised-that-our-product-sucks card. And it is very discouraging that Nokia - the biggest mobile phone maker in the world and a company with decades of experience in the telco and mobile phone business - is just learning that user experience is the most important concern they should have when developing a new product.
The statement for AllAboutSymbian however.. Nice to see such levels of sincerity in corporate ethics for a change, a huge contrast to the ad in question.