But does it still provide a great experience for gamers and creators? I'd wager so say they can do a lot better, but they're letting their success stagnate them. Buggy mobile apps, questionable revenue share on Workshop items, no strong answer to the discovery of good games ever since Greenlight came out, IMHO Valve isn't doing enough with their platform on their own. I'd welcome competition to get them to perk up their step a bit.
I'd even go so far as to say Valve not caring is a good thing. They don't try to interfere too much and when they do and it blows up they walk it back.
Ridiculous statement.
Waiting weeks for a support request is not a good thing.
Waiting weeks then getting response in russian is not a good thing.
The app being a generally slow clunky experience is not a good thing.
Piss poor preview games is not a good thing.
CS Go gambling is not a good thing.
DotA2 is not a good thing. :p
A lot of things were even worse before Origin arrived and Valve started at least a half-assed attempt to make things better.
Obviously.
I guess the mobile app is kind of crappy. I've never really cared as I don't see any reason to use it.
I appreciate Valve pushing for better security, but with the authenticator app the only option this really sucks if you don't have a smartphone, or do have a smartphone, just not with Android, IOS, or Windows Phone on it.
Now I understand this for the interim (people were losing their digital items due to poor security), but it is damn near impossible to contact Steam with suggestions or comments (on the Steam forums your voice is drowned in a sea of despair, and I can't seem to get a hold of anyone with a technical background at Steam's help-desk). Perhaps if someone at Valve is reading HN: please consider using Fido U2F as an alternative to a smartphone app!
Already have steam, gog galaxy, origin, and uplay for various things. I use only the former 2 as much as I can.