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My ex colleague is now at Read Hat, and he told me one anecdote. The card reader of his ThinkPad didn't work. He created a bug in the bugtracker, got personally contacted by the guy who apparently does card reader stuff, and a day later he had a kernel, where the bug was fixed.

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Yeah, RH support is absolutely AWE-maze-zing! I had the pleasure of using it at a former company. You got a problem and nobody tells you to turn the thing on or off. As far as I could tell, there were no script readers. It's like shibboleet come true:

https://www.xkcd.com/806/

> who apparently does card reader stuff,

You mean the guy wrote codes for card reader or the card reader manufacturer? :)

> I've worked at RHT and based on the turnaround, it's the guy that writes codes for the card reader. I'm still impressed but not surprised by the level of service he got. Red Hat has a great hacker culture.

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