Developer Relations team exists so that doesn't happen so sorry to hear. Part of the problem is some of our feedback mechanisms need work. If you go to:

cloud.google.com/python

You'll see we have a lot of tutorials that link to Github repos . If you file issues there you are more likely to get help. The caveat is we are not a support team and have no guarantees (just a likelihood), so if you need paid support look into our options for that instead.