I have no reason to believe the person I worked with would make it up. There would just be no point in it.
> Its trivial to disable USB for a mass storage (or all devices)
Except there are hundreds of different kinds of devices, and you tasked with quickly "doing something to fix the problem". Do you have time to go and dig through different types of BIOS menus or open the cases to all of the machines. Or is it easier to get epoxy plungers and send an army of people from desk to desk. Normal epoxy is a pretty decent electrical insulator (some board or components used to even be dipped in epoxy to protect from environmental damage or tempering).
> I suspect you've never managed a non-trivial network before,
No, but I was selling a solution with one in it. And $40k was making a decent size cut in the profit margin.