You can't make this stuff up. You're even excited about it.
(See my response to the sibling comment on koolba for the discussion if you wondering what I am talking about)
(See my response to the sibling comment on koolba for the discussion if you wondering what I am talking about)
Driving out fear (of colleagues, of management, etc) was one of his key principles in creating quality for the organization.
http://www.quality-assurance-solutions.com/Deming-Point-8.ht...