"...that doesn’t mean it isn’t unconscionable for Apple to continue to sell outdated products to people who may not know any better"

I may suffer from a lack of nannying instincts that make these sort of hyperbolic assertions hard to swallow. Is it a common impulse to want to save all those poor people from themselves for no particular reason? If they "don't know any better", it's pretty clear they don't have a personal reason to care, and this entire sentiment becomes rather condescending in that light.