Has Verizon actually had any happy content customers? Every time a carrier tries to go into content creation they try to do it on the cheap and force their monolithic soul-sucking corporate culture onto creative types and it never has worked.

People don't want to work for Verizon, or Comcast, or other such companies. They treat their employees like dirt, and are generally unconcerned with user experience, doing things the right way, and view customer service as a cost center.

All of their products have been developed in a centrifuge of "just good enough" with an eye toward minimizing effort and maximizing profits. Its entirely a cultural thing set by the leadership of these companies and will not change until there is a fundamental (albeit unlikely) shift in leadership at the top.