> A friend relayed this story: The Sunnyvale campus had a building with redundant turnstiles, which required a badge scan seconds after employees had scanned their badges to open the main doors. People complained about it when the building was remodeled years before, and kept complaining through several CEOs. After Marissa read an email griping about the turnstiles, they were gone the next day.
I remember it a little differently. This was Building D, where the executives sit. Before Marissa got there, there were plans to put an additional set of card-activated turnstiles inside the door. (This building is also where the Yahoo store is, and the main reception desk). Yahoo was plagued with leaks, and some people thought that adding an additional turnstile will keep people from tailgating in.
When Marissa got there, she took one look at the turnstiles and said, "this is stupid", and ordered them removed. Not only that: there were card-activated gates in the parking lots, and those were gone too immediately. She didn't want barriers to coming in to work.
And about devel-random, or "d-r": I was pretty active on that. No one told Marissa about d-r, but just a couple of days after she got there, on a Saturday IIRC, she responded to someone on d-r. This sent shockwaves throughout the upper echelons, and soon senior management were clamoring to get on d-r. Most of them dropped out, exhausted by the volume; but she stuck around.
Also: she used to use pine(1) to read her emails. That increased her stature in my eyes, and those of quite a few other engineers.
It's the small things that mattered a lot to the battered egos at Yahoo; and Marissa did a lot of good. She was the best CEO of all the ones Yahoo had seen, bar none (OK, I wasn't around during Koogle's tenure).