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You cannot control the human factor so easily but you can definitely keep you employees happy! I don't get why the article does not mention the quality of working environment. IT systems can be extremely stressful if there is not help from management, and most of us know what bad management means...

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I agree. There's a lot of focus on punishment, consequences, and all the lockdowns for frustrating insider threats, but not so much on the flip side: reaching out to people, valuing them and their needs and opinions, working together, defusing problems so that there are fewer threats.

There are analogies to broader threats, say, to entire countries, and these days a lot of people are more interested in being antagonistic and hostile in dealing with the threats than working to understand them and their grievances. The two sides may never agree, but the effort makes all the difference.

Because its about the grunts. In 80% of the cases, happiness is for people at the top and the shareholders.

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