Tarsnap outage report: 2016-07-24 10:15:19--11:40:04

gist.github.com

9 pointsonli5 comments

As a satisfied Tarsnap customer - thanks to cperciva for this explanative post-mortem & making the refund automatic rather than based on who emails support and complains...

making the refund automatic rather than based on who emails support and complains

It never occurred to me to only issue refunds to people who complained... quite aside from being utterly unfair, handling account credits individually would take a crazy amount of time.

I thought that post-mortem was especially good, that is why I shared it. It is interesting to read what can go wrong, and how it was detected.

Btw, I would have preferred to link to an online version of that email, but found none.

It was posted to the tarsnap-announce mailing list: http://mail.tarsnap.com/tarsnap-announce/msg00035.html

Thanks. That would have been the better link.

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