That mail does seem to point to a place where users can report this afresh if it's still relevant. So, not a bad approach, to get these bug reports to hopefully in a more relevant and manageable state.
That mail does seem to point to a place where users can report this afresh if it's still relevant. So, not a bad approach, to get these bug reports to hopefully in a more relevant and manageable state.
I received a similar response to a bug report a few years back, it had been open for a couple of years without even being acknowledged, then one day they decided to close it with a form letter listing possible reasons. People continued to upvote it, and finally 3 1/2 years after it was filed it finally got fixed. No interaction from anyone at MS other than the form response, and the final status change. I've filed about a dozen bugs reports on connect - and this is one of the few 'success' stories, sadly.
User engagement at MS is very broken.
In other words, bugtracker bankruptcy is never nice, and the risk of discouraging users from filing bugs is significant.