A personal anecdote: I had the same account on Skype for most of the last 10 years. The same username. It was stable. Lots of people could contact me reliably. It was an account that was created long before Skype was bought by Microsoft.

Then came the update that they pushed out last year. Now everyone needed a Microsoft ID to login. There was some kind of "improvement" in the way authentication was done. So I had to reset my password. This lead me into a hellish 3 hour ordeal. None of the reset passwords worked. I went through the process 14 times. I would ask for a new password, I would get sent an email, I would click the link, I would end up being told I now had a Microsoft ID, I would try to use it with Skype, it would not work. I read the How To documents, I searched Google for others who might be having this problem. I tried variations in the way I was doing things.

In the end, I had to give up. There was absolutely no way to rescue the account that I had used for most of 10 years. I had to get a new account. I believe I had about 10 euros on the old account, which is now lost forever.

I am a professional computer programmer. If I can't figure out how to reset a password on Skype, then what are the chances that a less technical person can do it?

I remain a bit astonished at how bad that upgrade was.