Elections were won with ~70% of the votes, and I also recall various referendum-like votes which Chavez won easily as well. Another fact that surprised me was that every Sunday he would give these 4h long speeches, and a crowd would invariably go to the streets/TV to watch him speak.
Later on I am aware that this scenario changed drastically, but in my layman's eyes the first years of Chavismo seemed very democratic, and of course also very populist (e.g. housing for the poor), which only made the governments approval rates soar.
I'm not saying I'm pro-communism, but before pointing a finger at communism, maybe the democratically elected Venezuelan government's incompetence, especially regarding spending all the revenue from it's single main natural resource on unsustainable populist programs with little ROI, should be blamed.
[Edit] Typo