Heh. A few examples means jack. I can give you tons of personal examples where it's true. It's mostly just a matter of how patient you are in filing a suit or pursuing with an AG. That takes
months, and more often than not it's not worth it. It's incredibly frustrating and extremely sad on so many levels.
I seriously doubt you've submitted a FOIA request or else you wouldn't have responded that way. Go submit one and you'll see.
Edit: The linked article is actually similar to a lawsuit I would like to raise. A lack of technical knowledge can stop a technical request in its tracks without resorting to escalating the issue. Calling, emailing, leaving voicemail very often leads nowhere in just explaining what a domain name and becomes very mind numbing when that obstinate ignorance leads to a rejection.