It's interesting to hear this. I used FlightCar (as a renter) quite a bit in its early days (2013) and at that time the customer service was unbelievably great, to the point that I actively preferred FlightCar over other rental car companies. I haven't traveled as much the last couple of years, though; it sounds like their customer service hasn't scaled. I'm guessing that a lot of my customer service interactions fell into the "do things that don't scale" category.