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To be honest, that's also the same support level as the higher plans like SoYouStart and OVH. They don't manage or administrate your servers for you. You need knowledge. The good news is: it doesn't take much to be able to manage everything on your own.

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So very true and I doubt if ANY service with such low costs would provide any support beyond hardware/network failure. However, speaking for myself, once I have the trusty ol' CentOS 6.7 and an ssh login, Barbara is my aunt, so this works for me. :-)

It's fine as long as one remembers the mantra: backups, backups, backups, backups.

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