That's a common misconception. Why? In other countries, the civil service aren't the only ones that can propose legislation.
In the EU, the European Parliament can't propose legislation, the European Council can't propose legislation, only the European Commission can propose legislation. You may be electing people to represent you, but how are they meant to represent you when they have no input into what is being discussed? All they can do is say yes or no to what the Commission proposes, it's the Commission that controls the agenda.