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Almost certainly referring to Discord, as Discourse doesn't have chat. Not that people haven't asked us to build it, but I think a good Slack integration is a far better choice, plus Slack is free (in terms of hosting costs, and ease of starting with just 2 or 3 people) in a way that is highly complimentary to what Discourse does.

I like to think of Discourse as the "long term memories" in Pixar's Inside Out. You ship stuff there as you need to. A mixture of mostly short term and sometimes long term memories is a sane and manageable arrangement for most humans.

Could you provide more details on what happened? It sounds like you have a mix of human issues, "users thing to hijack" and something with the product "terrible client support".

I'd be interested to understand what you ran into in more detail.

Are you talking about Discord?

It seems that I am. I even read the blog post thinking it was about Discord. Apologies.