My family has lived in South India for many decades. India's infrastructure and emergency response in not very good although it has improved over the years. One thing I have observed is - it is the bystanders, the common man who rushe to the aid of victims in case of disasters - accidents, train derailment, floods, earthquakes. I could give you dozens of examples gathered from newspapers and from first hand experiences of kith and kin. People just jump in and start helping in such situations. People help each other especially when the emergency response is not reliable or immediately available. If your car slid into a ditch in rural Minnesota, passing cars will come to your aid. Where as in New York City, people may just drive by knowing that you will get a tow truck. This is the issue with reports like this - they pick one or two such statistically rare case and write a report it, opening the door wide to generalization especially on a globally popular news site. For every such incident, I'm sure there are tens of thousands incidents where people help, which never get reported.