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I would think your best option is to carpool with those people who are already driving. Luxury public transit already exists in most cities with private limo and car services, and at least here in Boston it is very expensive compared to the cost of a T pass. While I also hate the smell of pee (I can't say anything about the customer service because basically everything here is automated), I am fine with it since it is only $60 a month.

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When I think customer service, I think of things like a driver being able to alert you to your stop. Or even better, not purposefully accelerating and decelerating in a manner which makes you fall down (I have a friend who is a Muni driver who actively tries to knock people over, he says it's the highlight of his shift). Heck, why not have bus attendants walking the aisles to sell you beer and sandwiches, like on an airplane or a ferry?

there are plenty of "business class" intercity bus services around the world, but do you really need that "luxury" for a 30 minute commute? it might work intra-city, but it will sure be hard sell, especially on such small scale...

maybe you should instead work to make public transit in your location more bearable to you?

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