She called me in a panic from 6 timezones away, and I had to drop what I was doing and spend a good half a day walking her through the various transition and setup steps. Every 30 minutes she would plaintively ask me why she had to do this - she was perfectly happy with what she had and had no interest in anything new. Every time she asked and I had no good answer, vague thoughts that included the words "class" and "action" swam through my head.