As an American myself, I would consider it fair to say that Americans are relatively uneducated on global affairs. Do you have some data suggesting otherwise?
Also, I think you've confused a general with a universal. I don't think he was saying that "all Americans" don't know better, just that when confronted with dumb statements it's better to presume ignorance than malice.
As an example, National Geographic did a survey in 2002, and young Americans came in second to last:
http://news.nationalgeographic.com/news/2002/11/1120_021120_...
"About 11 percent of young citizens of the U.S. couldn't even locate the U.S. on a map. The Pacific Ocean's location was a mystery to 29 percent; Japan, to 58 percent; France, to 65 percent; and the United Kingdom, to 69 percent."
On the one hand, I find this a bit appalling. On the other, I can't totally blame people; America is big enough and far enough from everything else that relatively few Americans ever leave the country, and those who do mostly stay on the continent. So I don't see a "assume ignorance, not malice" posture as an insult; it's mostly what I do myself.