There are other ways to monetize Twitter beyond ads. The firehose is probably the most valuable thing they've got, moreso than their current ad platform, and it can deliver instant feedback across a wide cut of demographics and locations. Nothing customer-facing, but plenty of possibilities attractive to research and business.
For example: I used to keep an eye on Twitter during major product launches that would generate lots of traffic (namely, iPhone preorders). Some simple searches, refreshed every few minutes, would give me an idea as to how the launch was going and if the website stayed up. If anyone tweeted a problem, I forwarded that to the PR and customer support teams, so that person would get a response within minutes instead of potentially missing out on the preorder window. The ability to integrate something like that into a customer support ticketing system would be pretty awesome.