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Don't forget UI and UX, in general. The free software pipeline has traditionally been wacky in this front, and is something that matters a lot to users.

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I think the whole UX thing is overrated. People will like what they are accustomed to, and dislike what they are not accustomed to. Just look at all the flak Facebook gets when they move things around.

Or look at medical secretaries and their opinions about the new "user friendly" interfaces that replaced the keyboard driven programs of previous generations.

Similar for store clerks.

Supposedly there are doctors in Norway still holding on to their DOS based patient journal software. Arguably because they can operate it without taking the focus way from the conversation with the patient.

Right but there's a level of lock-in and lack of change in enterprise environments that doesn't exist in consumer tech.

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