I can't help feeling a big FAQ page with a search function would be a lot more useful. Especially if the entries contain aliases for common search terms, like "length" on the entry of "word count", it should cover everything.

Now this is a forum where others can chip in as well, but the FAQ page could prevent you from having to post in the first place. And if you don't have to post publicly to get an answer from the chat bot (because it's a FAQ page and not a bot) you can do 20 searches before deciding it's not in there.