I wonder how well GP would take it if, say, the IRS webpay or DMV sites (or their equivalent wherever GP happens to live) balked at their name.
I wonder why that is. I guess part of the reason is that government doesn't need to invest heavily in UX because there is no threat of people going elsewhere – when you need a passport, you need a passport, and you're not going to order one from Amazon. In fact, there's probably a disincentive for government to continuously improve their UX precisely because any changes to a system that's in place and working well enough only cost them money.
Are there any counterexamples of government websites that offer good user experience?
On the other hand, the MA website where you pay things like unemployment insurance for your employees is terrible, complete with being offline outside of normal business hours (because afaict they take it offline while they do batch imports from physical media that companies send them). Note that this is not as much of a "voter-facing" website, of course. ;)
As a result, I know several people who have different names on their passport and their driver's license, simply because the computer system at the DMV is broken.