I'd prefer not to treat all my customers as morons.
(Regardless of how many are...)
EDIT: What's with the boom of posts demonstrating how stupid non-computer people are? It's rather elitist...
(Regardless of how many are...)
EDIT: What's with the boom of posts demonstrating how stupid non-computer people are? It's rather elitist...
It's a tradeoff between the asshole customer's money being just as good as the pleasant customer's, and the effort you have to expend to get it.
A customer who repeatedly ties up service people for hours with baseless, aggressive complaints about their $20 purchase is simply not a customer worth having.