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Don't be like that. From the other commenters' perspective, you didn't share a positive thing about MS, you made a negative comment about them.

Don't let confirmation bias and an MS persecution complex make you put up a wall to legitimate concerns.

You shared your positive experience about dealing with Microsoft, but you also downplayed the OP's experience. Even though he went through the process he attempted in some detail, you told him he was responsible for the poor customer service he got from Microsoft.

That's why you aren't getting favourable comments.

You're not getting downvoted because you're saying a positive thing about Microsoft, for the simple reason that the thing you're saying about Microsoft isn't positive.

If you like MSFT so much, I have some spyware you can remove on my sister's laptop. only took me 4 hrs last time.

When my grandmother's computer finally died a couple years ago, I bought her a chromebook to replace it... mom liked it so much I gave her one... now about half of my family that I regularly talk to uses them.