Postmates co-founder here. That is a sentiment and an observation i totally agree with. We're working hard to get this done and we're seeing some first positive signs. It will likely take us a good part of Q2 to get where we want to be though. It is a challenging aspect to our business but i'm 100% confident that we will succeed in making our CS interactions more meaningful and rewarding.

I should point out that we're really talking about two types of customer service experiences here. When it comes to our Plus merchants, we're facing way less challenges simply because we're interacting with them via tablets or electronic ordering. Where we don't succeed yet, is the customer service part of our Anywhere product. Here we don't have integrations with all merchants and the error rates are higher and so is the level of complexity when something goes wrong.